Does your Call Centre need Quality Telemarketing Lists that Comply with the Current Laws?

Through the use of skilled and experienced staff, state of the art technology and best practice, ALB can help deliver a cost-effective outsourcing solution to businesses that wish to optimise the value of their customer relationships.

One or multiple facets of communications (telephony, facsimile, internet, mail) can be integrated to develop the most appropriate solution for your organization.

A complete range of services is available for both inbound and outbound initiatives for business-to-business or business-to-consumer activities.

Services are available 24 hours a day, seven days per week and can be delivered on an ongoing basis or managed through short-term campaign.

TELEMARKETING LIST OUTBOUND SERVICES

• Increasing Subscription / memberships;
• Market research and customer survey, data capture;
• Renewal of lapsed policies / accounts / memberships;
• Data cleansing;
• Fulfilment of brochures / orders / letters;
• Promotional campaigns for product launches;
• Lead generation / qualification;
• Sales campaigns (selling / cross selling / up selling);
• Appointment setting;
• Bookings for seminar and conference attendance / confirmation;
• Fundraising;
• Follow up direct mail;
• Mystery shopping.

TELEMARKETING LIST INBOUND SERVICES

• Customer service lines;
• Enquiry lines;
• After-hours services and call overflow;
• Help desk services;
• Processing orders;
• Processing payments (credit card / cheque / etc.);
• Sales campaigns (selling / cross selling / up-selling);
• Process seminar and conference bookings;
• Advertising response campaigns;
• Emergency information / emergency services lines;
• Dealer locate and connect;
• Service bookings;
• Messaging services.
  

Australia is the most viable option for outsourcing labour due to:

• Low call cost rates;
• Availability of large multilingualism provides greater call centre operational flexibility and cost efficiencies;
• An increasing number of call centre training institutions ensure the availability of trained and well-educated call centre consultants;
• Australia having the lowest cost environments in Asia, leading to a competitive wage structure and low campaign running costs;
• The favourable Australian exchange rate to the U.S dollar;
• Australia’s reputation as the words leading early adopter of new technologies and products makes it an ideal test market.